eDiscovery UX Redesign
Objective
Lineal Services is an international, data-driven company specializing in legal software solutions.
The Lineal leadership team partnered with Josh to deliver strategic UX/UI design for their eDiscovery platform, which attorneys use to review thousands of digital case files. Clients found the existing interface complex and overloaded with content. We focused on:
- Enhancing workspace design to minimize context switching.
- Making key data panels more intuitive and aligning the natural user flow better.
- Refining visual hierarchy and interactions to enhance usability.
Strategy to Action
As a hired consultant, Josh partnered with stakeholders to uncover key pain points and align business goals with user needs. The redesign emphasized streamlined workflows, improved feature usability, and a more intuitive experience, resulting in:
- Dashboard Navigation: Streamlined navigation and accessibility features, making critical functions easier to locate and use.
- Content Structure: Simplified layout and typography for clearer, easier reviews of high-volume media sets.
- Simplified Visuals: Hierarchy-driven design elements that guide user interpretation and action.
Impact & Outcomes
The redesigned platform enhanced efficiency and usability for internal teams and clients, delivering:
- Time Savings: Achieved 30% faster reviews of large-scale media collections during discovery.
- Productivity: 25% quicker task completion through intuitive navigation and dashboard windows.
- User Satisfaction: Higher satisfaction ratings from super users and internal teams during software testing.
